Frequently Asked Questions…

 

What does a Kim Sargent photography session involve?
Prior to your session we fully discuss how we are going to tailor your it to express you and your family’s love and interests.  I will capture your children as they naturally are: having fun and full of laughter, being cheeky or ‘crazy’, loving life and loving you.  I offer a relaxed atmosphere in my gorgeous studio, lots of fun and laughter for you and your family to enjoy each other and create precious memories.  Allow 1.5 hours for your family session, newborn sessions can be up to 2 hours and your design appointment is 1.5 hours.
What is a design appointment?

This is the exciting stage of veiwing your images for the first time.  You choose your favourite images and then we design your finished wall art for you. Bring everyone who is involved in decision making and allow 1.5 hours for finalising your choice.

What do you mean by FULL family shoot?
Full family means who ever makes up your full family unit – eg: mum, dad and your children. Or if you are a single parent, mum or dad and your children.

The most important aspect of my studio is that it is a FAMILY studio. That means ALL family members (parents and children), MUST attend the session. Both parents (if applicable) must attend the design appointment for any offers or gift vouchers to be valid.

How long does it take to receive my artwork?

All of your artwork is bespoke and made to order to suit your home, style and design. To achieve this level of quality, please allow 4-6 weeks to produce your artwork. Depending on what finish and size you ordered, it may arrive earlier than this time frame.

What do I bring and what do we wear?

Choosing outfits can be a daunting task but it doesn’t have to be. Firstly, it is important to feel comfortable in what you are wearing. Secondly choose colours/tones that will complement each other and your home, avoiding logos and clashing patterns. Personalise your session with items that represent your life and loves…. musical instruments, sporting gear, special family heirlooms, cultural items, etc. If you are not sure of your choice or have any questions, please call me and we can talk over some ideas.

How many people can I bring to my session?

Bring the whole family! Grandparents, extended family and even the dog! (my studio does have stairs) My studio can hold approximately 15 people comfortably, but I have had more than this on occasion.  The more the merrier!

How much does it cost?

This all depends on what you purchase in your design appointment. To give you a guide, our families usually invest between $1000 – $5,000 to have a beautifully designed collection, or multiple collections on their walls. You are welcome to call me to get more detailed or specific prices or look at our finished product page for some more price ranges.

What are the payment options?
You have a few options to choose from:

1 – Pay in full

2 – 50/50 Payment. 50% at the design appointment and 50% at the time of collection approximately 4-6 weeks later.

Payment options include Visa, MasterCard and Eftpos.

Do you sell digital files?
Yes, we do sell digital files. The digital files we include are whatever you have ordered from your shoot as wall art or albums

Example:

1 – If you order a collection of 6 canvases on the wall and an album of 12 images,  these 17 images are also supplied on USB for you.

So the images you order to print are the digital files that are supplied.  These are the fully edited files that are printed for you and the file is supplied at the size of the enlargement ordered (ie. 8×12″  or  14×14″  or  30 x 40″)

TERMS AND CONDITIONS

 

The most important aspect of our studio is that it is a FAMILY studio. That means ALL family members (parents and children),  attend your session. Both parents (if applicable) must attend the design appointment for any offer’s or gift vouchers to be valid.
1.   Any offers or specials are for a FULL family group portrait session. Please note: All images and products included in the offer/special must also be a full family portrait and all of the same portrait.
2.   All adults must attend both the photography session and purchasing appointment to claim full value of voucher.
3.   A $50 deposit is required to secure your booking into our diary for weekday appointments and $75 is required for evening and weekend appointments. This deposit will be refunded or credited toward your order on the day of your design appointment.  The deposit is not refunded if you give us less than 3 days notice for your appointment. This covers the loss of the appointment session and/or design appointment and your photographer’s time. Booking deposits are non-transferable.
4.   In regards to gift vouchers, your session must be booked prior to expiry date.
5.   All ordered images are permanently backed up and stored. Other images will be removed 1 month after the collection of your artwork.
6.   Your design appointment is to be completed within 2 weeks from your photography session to redeem your gift voucher.
7.   Only one Kim Sargent Photography gift voucher per family, per year may be used.
8.  Any offers may not be used in conjunction with any other offer or voucher and is not redeemable for cash or any other goods and may only be used as described.  Offers are not transferable.
9.   Special offers cannot be used to purchase portraits from a previous portrait session.
10. Photography sessions can be quite active and involve physical activity. Any injuries need to be told to the photographer prior to the session. This is undertaken at your own risk.
11. Digital files included in Kim Sargent Photography specials, will contain all purchased images at high resolution, fully retouched and cropped as per your order. Any other requirements will be charged at $50 per image. In the digital package “best images” means images that you order.
12. All family promotions are not for commercial use.
13. Management reserves the right to refuse service at anytime.
14. You must go through your designer session planner with your photographer 1-3 days prior to your photography session or your session will be cancelled.  Please let the team know when the best time of day suits you to do this.
15. All images and products included in a single offer or special, must be a full family portrait and all of the same portrait.
16. Kim Sargent Photography respects your privacy and personal information is not shared with any third party or other organisations